Online Order Return

2ndandcharles.com will accept most returns within 30 days of order receipt on items that are returnable.  We cannot accept returns of products marked non-returnable.

Items returned will be refunded to the original payment method. 

*Please note that shipping and handling charges are not refunded. A refund will only be applied for the amount paid for the merchandise. 

*Return Policy: This does not apply to non-returnable items.

Return via Mail:

To return an item within 30 days of order receipt if the item is returnable:

• Email our Customer Service department at [e-mail]
  • Please include the following information:
  • Order ID number, Reason for return, Item(s) you are returning
• A return label with the address of the store will be emailed to you within 48 hours.
• Securely pack the item(s) that you are returning to us.  
• Affix the label, and ship the package.  
  
  • We are not responsible for the item until it arrives at our facility.  Save your tracking information. 
• Our Returns Department will issue your refund once the return is processed.

Return to Store:

Returning items to your local store can eliminate any potential shipping costs if you return items via mail.  To return your merchandise, be sure to bring your item, a shipping invoice, or a receipt that was included with your purchase.  You can use the Store Locator to find a store near you.  

**The Fine Print:  

When returning electronic devices, please remove any personal data and information saved to your device.  Electronic returns, such as Compact Discs, DVDs, Video Games, and Consumer Electronics (headphones, speakers, etc.), must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.

• If there was an issue with your order, such as missing, damaged, or wrong item received, you can email our Customer Service department at [e-mail].  You can chat with us by selecting "Live Chat" button on the lower right hand side.